At the Franchise Tax Board (FTB) meeting on March 24, 2025, FTB discussed their new software system, called EDR2.
Per the presentation, EDR2 is being rolled out one department at a time. One of the first departments to switch over to it was Collections. Here is a screenshot from the presentation in which they said that the new EDR2 software being utilized by the the Collections department “…will result in increased revenue…”

In the public comment time, I reminded FTB that I had documented in the Grab v. FTB court case that Collections agents Alexis Bear and Carrey Burton-Beilby had each directed me to send more money than the bill stated was due, then manually altered FTB records to make it appear that was always the amount due. In the court documents, I showed exactly how FTB “cooked the books.” Then I asked if the new EDR2 software allowed this manual inflation of balances due.
Continue reading “FTB Has Admitted That The Collections Agents Can Still Manually Inflate Balances Due”