Month: March 2023

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FTB Has Disclosed Penalties Are Being Falsely Imposed Due to FTB’s Customer Service Failures

At the board meeting on March 28, 2023, FTB is going to ask for $25.23 million more dollars so they can hire more customer service agents and give raises to existing agents. To justify this request, FTB just released the following data:

  • 54% of live chats go unanswered (page 3)
  • Correspondence sent via USPS is processed within 4 – 5 months (page 3)
  • Correspondence sent via MyFTB is processed within 30-days (page 8)
  • Only 40% of calls are answered (page 12)
  • FTB also disclosed that they have very high attrition rates for people who work in customer service. They attribute it to low pay and it being a stressful job (page 11).

In the document  FTB admits that people were having penalties falsely imposed due to lack of customer service. The document doesn’t admit that they falsely impose wage garnishments, levies and liens, but it is implied with words such as “moved into involuntary collections.”  

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The California Bar Association Refused to Acknowledge New Allegations Made Against Deputy Attorney General Anna Barsegyan

I know I shouldn’t be surprised because the Bar’s response lines up with pretty much all of the other agencies/legislators that I have talked to: pretend I never brought these matters to their attention.

I neglected to mention that I had filed a Complaint against Anna Barsegyan back in 2021, and the Bar Association had refused to deal with the Complaint. I will try to dig up and post the first Complaint and Bar’s response letter.

The Bar Association’s response to the Complaint I filed against Barsegyan in December 2022 was short and terse. A copy of the letter is here, and this quote summarizes the contents: “Your recent correspondence presents no new evidence which would merit reopening your complaint. Based on our prior review, the decision to close the file will stand.”

I called the Bar Association out on their mishandling of this Complaint. A scan of the full email is thread is here, and here is an excerpt:

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